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When you entrust your home remodeling project to Winn, you get something you can't find with everyday contractors: peace of mind. We not only deliver quality products and honest value, we stand behind our work. We do what we say we will...when we say we'll do it.
These are the core values that serve as the foundation of our home remodeling and renovation business:
- Service. We hold ourselves to the highest standards and consistently strive to provide superior customer service with exceptional quality and the utmost integrity.
- Guidance. Our approach to remodeling is to provide thoughtful analysis of your needs and sound advice, design recommendations, and proven products.
- Responsiveness. We are committed to being proactive, flexible, and accountable for delivering on time and on budget. And we understand that ongoing communication is the key to the success of every project, be it a kitchen remodel or basement renovation.
- Craftsmanship. Winn Design has made a commitment to offer only the best available materials and the finest possible workmanship, and to remain at the forefront of remodeling technology.
- Skilled resources. We employ only the most skilled and qualified tradesmen in their respective fields. We understand that even the best products may not perform well if installed improperly; therefore you won't find any "day laborers" or otherwise unskilled contractors on a Winn Design project site.
- Customer satisfaction. At Winn Design, it is the satisfaction of our clients that we consider the best measure of our success. Today, more than half of our business comes from repeat customers or referrals from satisfied homeowners in the DC metro area.
NARI Code of Ethics
Each member of the National Association of the Remodeling Industry is pledged to observe high standards of honesty, integrity and responsibility in the conduct of business:
- By promoting in good faith only those products and services which are known to be functionally and economically sound, and which are known to be consistent with objective standards of health and safety;
- By making all advertising and sales promotion factually accurate, avoiding those practices which tend to mislead or deceive the customer.
- By writing all contracts and warranties such that they comply with federal, state, and local laws.
- By promptly acknowledging and taking appropriate action on all customer complaints.
- By refraining from any act intended to restrain trade or suppress competition.
- By attaining and retaining insurance as required by federal, state, and local authorities.
- By attaining and retaining licensing and/or registration as required by federal, state, and local authorities.
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